Press Release – Roy Morgan Research
Latest Roy Morgan Findings: 1) Economic Issues Are Still Easily The Most Important Problems Facing New Zealand (49%) And Facing The World (43%); 2) National (47.5%) Has Huge Lead Over Labour (30.5%)’ 3) 2012 Nz Customer Satisfaction Awards AnnouncedLatest Roy Morgan Findings: 1) Economic Issues Are Still Easily The Most Important Problems Facing New Zealand (49%) And Facing The World (43%); 2) National (47.5%) Has Huge Lead Over Labour (30.5%)’ 3) 2012 Nz Customer Satisfaction Awards Announced
1. ECONOMIC ISSUES ARE STILL EASILY THE MOST IMPORTANT PROBLEMS FACING NEW ZEALAND (49%) AND FACING THE WORLD (43%) ACCORDING TO NEW ZEALANDERS
Economic issues are clearly the most important issue facing New Zealand and the World today and since surveying began in May 2011 according to the latest Roy Morgan Research conducted in early 2013.
New Zealand views on Problems facing New Zealand
When asked about the most important problem facing New Zealand, Economic issues are mentioned by 49% (down 8% since October 2012) well ahead of Social issues (20%, up 7%), Government and Public Policy Issues (10%, down 3%) and Environmental issues (7%, up 3%).
The most important Economic issues facing New Zealand include the Economy/ Financial crisis/ Recession/ Inflation/ Exchange rate/ High dollar (18%, up 2%), Unemployment/ Job security (13%, down 6%), Poverty/ Gap between the Rich and the Poor (11%, down 2%) and the Cost of living/ Increasing prices/ Financial hardship/ Household debt (3%, down 1%).
Important Social Issues according to New Zealanders are Social Apathy/ Intolerance (4%, unchanged), Crime/ Law and Order 4% (up 2%) and Child abuse/ Lack of care of children/ Bringing up of children (3%, up 2%).
Another most important issue mentioned by New Zealanders is the Government/ Politicians/ Leadership/ Government Spending (5%, down 1%).
New Zealand views on Problems facing the World
The biggest World problems are Economic issues again, (43%, down 5% since October 2012), far in front of Social issues (16%, up 4%), Environmental issues (15%, up 5%) and Terrorism/ Wars/ Security issues (13%, down 3%).
The most important Economic issues facing the World mentioned by New Zealanders are the Economy/ Financial Crisis/ Recession (19%, down 1%) and Poverty/ The gap between rich & poor/ Imbalance of wealth (16%, down 1%).
Other important issues mentioned by New Zealanders include Wars and Conflicts/ Unrest (6%, down 3%), Climate Change/ Global Warming (6%, up 2%), Social Apathy/ Lack of Values/ Lack of Empathy toward others/ Intolerance (5%, unchanged), Greed (4%, up 1%) and Religion/ Religious conflict (4%, down 1%).
Michele Levine says:
“This latest NZ Roy Morgan Issues Research shows that despite an overall fall in concern the Economy still dominates the concerns facing both New Zealand (49%, down 8%) and the World (43%, down 5%).
“The dominant Economic issues facing New Zealand are the Economy/ Financial crisis/ Recession/ Inflation/ Exchange rate/ High dollar (18%, up 2%), Unemployment/ Job security (13%, down 6%), and Poverty/ Gap between the Rich and Poor (11%, down 2%).
“Other important issues facing New Zealand include Government/ Politicians/ Leadership/ Government Spending (5%, down 1%), Crime/ Law & Order (4%, up 2%) and Social Apathy/ Lack of Values/ Lack of empathy toward others/ Intolerance (4%, unchanged).
“When asked about World issues, the most important Economic issues are the Economy/ Financial crisis/ Recession (19%, down 1%) and Poverty/ The gap between rich & poor/ Imbalance of wealth (16%, down 1%).
“The next most important issues facing the World are Wars & Conflicts/ Unrest (6%, down 3%), Climate Change/ Global Warming/ Ozone Layer/ Greenhouse Effect (6%, up 2%), Social apathy/ Lack of values/ Lack of empathy toward others/ Intolerance (5%, unchanged), Religion/ Religious conflict (4%, down 1%) and Greed (4%, up 1%).”
Today’s New Zealand Roy Morgan Poll shows a large gain in support for Prime Minister John Key’s National Party to 47.5% (up 3.5% since early February and the highest since July 9-22, 2012). Support for Key’s Coalition partners shows the Maori Party 2.5% (up 2%), ACT NZ 0.5% (unchanged) and United Future 0.5% (up 0.5%).
Support for Labour is 30.5% (down 4%); Greens are 12.5% (down 1%), New Zealand First 3% (down 1%), Mana Party 0.5% (unchanged), Conservative Party of NZ 2% (unchanged) and Others 0.5% (unchanged).
If a National Election were held today this New Zealand Roy Morgan Poll shows that the National Party with some minor Party support would win the Election.
The latest New Zealand Roy Morgan Government Confidence Rating is down 3pts to 121.5 with 54% (down 1%) of New Zealanders saying New Zealand is ‘heading in the right direction’ compared to 32.5% (up 2%) that say New Zealand is ‘heading in the wrong direction’.
Gary Morgan says:
“Today’s New Zealand Roy Morgan Poll shows a surge in support for Prime Minister John Key’s National (47.5%, up 3.5%) now with its biggest lead over the main Opposition Labour Party (30.5%, down 4%) since July 2012. Support for third party the Greens has also dropped to 12.5% (down 1%).
“Today’s result was surveyed prior to Opposition Leader David Shearer’s cabinet reshuffle and suggests the changes were badly needed by an Opposition Party that is yet to make a serious dent in the strong lead held by Prime Minister Key’s National since the 2008 New Zealand Election, now over 4 years ago. Although the next NZ Election is still over 18 months away, Labour must significantly improve its position if it is to have a real chance of regaining power in late 2014.”
Full Release & Tables: http://www.roymorgan.com/news/polls/2013/4867
Roy Morgan Research last night revealed the winners of its 2nd annual Customer Satisfaction Awards at a gala dinner in Auckland.
Mr Debnath Guharoy, Regional Director – Asia Pacific, presented the awards to 24 businesses who led their industries on Customer Satisfaction in 2012.
Some businesses returned for a second consecutive award, including SBS Bank and Kiwi Bank, Subway, Kirkcaldie & Stains, Suzuki, 2 degrees, and Paradise.
However, more than half were first-time winners: Emirates took off with International Airline of the Year, Countdown bagged Supermarkets, ITM stripped the Hardware title from Bunnings, Starbucks took the cup from Muffin Break, and last year’s winner Novotel had to make room for Hilton.
Apple’s iPhone retained the number one spot for Mobile Phone Handset Customer Satisfaction, but looks set to be challenged by Samsung in 2013.
This year, every Customer Satisfaction Award winner has an online presence—from a catalogue, menu or store locator to a complete online purchasing, ordering or booking system.
Roy Morgan’s research into consumer behaviour reveals that the high street and the superhighway are not opponents in the battle for retail dollars. Rather, each has merits absent in the other and only in combination can they fully satisfy customers.
• New Zealanders spent over $5.6 billion online in 2012
• Only one-third of New Zealanders feel comfortable giving credit card details over the internet
• Two out of three online shoppers prefer to buy from online retailers they know
• 27% of online shoppers only buy from New Zealand online stores
Roy Morgan Research collects satisfaction ratings through its annual Single Source survey of over 12,000 New Zealanders.
Customer Satisfaction Awards Winners — 2012
|Car Manufacturer of the Year||Suzuki|
|Financial Institution of the Year||SBS Bank|
|Major Bank of the Year||Kiwibank|
|Quick Service Restaurants of the Year||Subway|
|Chemist / Pharmacy of the Year||Amcal|
|Clothing Store of the Year||Hallensteins|
|Coffee Shop of the Year||Starbucks|
|Department Store of the Year||Kirkcaldie & Stains|
|Furniture / Electrical Store of the Year||Dick Smith|
|Hardware Store of the Year||ITM|
|Liquor Store of the Year||The Mill Liquorsave|
|Music / Book Store of the Year||Take Note|
|Shoe Store of the Year||Overland|
|Sports Store of the Year||Hunting & Fishing|
|Supermarket of the Year||Countdown|
|Handset Provider of the Year||Apple iPhone|
|Home Phone Provider of the Year||Telecom|
|Home Internet Service Provider of the Year||Paradise|
|Mobile Phone Service Provider of the Year||2degrees|
|Domestic Airline of the Year||Air New Zealand Link|
|Hotel And Resort of the Year||Hilton|
|International Airline of the Year||Emirates|
|Electricity of the Year||Energy Online|
|Gas of the Year||Nova Energy|
Debnath Guharoy, formerly General Manager of Roy Morgan Research New Zealand, says:
“Never before has customer satisfaction been so critical. Social media such as Facebook and Twitter have given customers a megaphone to broadcast their praise or disapproval, while smartphones allow instant access to information about prices, availability and ratings.
“Businesses across all industries need a continuous, accurate, quantified measure of overall customer satisfaction.
“These Awards identify and commend the businesses that listened to their customers throughout 2012 and provided an industry-leading level of satisfaction.
“By integrating customer satisfaction measures with our world-leading Single Source survey, we offer businesses incomparable research into just who their satisfied customers are and where they can seek more of them.
“Roy Morgan Research congratulates not only the winners but all successful businesses, large and small, that consistently aim to satisfy their customers.”
Full Release: http://www.roymorgan.com/news/press-releases/2013/1977
For the Roy Morgan Customer Satisfaction Awards website: http://www.roymorganonlinestore.com/Awards.aspx?month=13&year=2012&country=01